# Wireless Support

## [The New KPI CIOs and CFOs Need to Benchmark: Cost Per Support Transaction (CPST)](https://www.ecbwireless.com/the-new-kpi-cios-and-cfos-need-to-benchmark-cost-per-support-transaction-cpst/)

February 2, 2026

Most organizations still measure wireless support costs the wrong way. Per-device pricing feels logical. It’s simple, predictable, and easy to budget. But it no longer reflects reality. …

[READ MORE](https://www.ecbwireless.com/the-new-kpi-cios-and-cfos-need-to-benchmark-cost-per-support-transaction-cpst/)

## [Why More Companies Are Working with Carrier-Agnostic Wireless Agents](https://www.ecbwireless.com/why-more-companies-are-working-with-carrier-agnostic-wireless-agents/)

January 19, 2026

Why More Companies Are Working with Carrier-Agnostic Wireless Agents Wireless carriers are fundamentally changing how they sell and support business customers. Dedicated account teams are shrinking, support …

[READ MORE](https://www.ecbwireless.com/why-more-companies-are-working-with-carrier-agnostic-wireless-agents/)

## [Why Wireless Support Needs a Usage-Based “Pay for Service” Model](https://www.ecbwireless.com/why-wireless-support-needs-a-usage-based-pay-for-service-model/)

January 14, 2026

Why Wireless Support Needs a Usage-Based “Pay for Service” Model Most organizations manage wireless support one of three ways: A SaaS-based wireless or mobility management platform An …

[READ MORE](https://www.ecbwireless.com/why-wireless-support-needs-a-usage-based-pay-for-service-model/)