Why a Dedicated Wireless Analyst Beats Ticket-Based Support

February 17, 2026

Wireless support is often treated like help desk work. Submit a ticket. Wait for a response. Explain the issue again. That model breaks down quickly when wireless …

Do You Ever Need Seasonal or Overflow Wireless Support?

February 10, 2026

Most organizations don’t have a wireless problem. They have a timing problem. Wireless support demand isn’t steady. It spikes during: New-hire onboarding Device refresh cycles Seasonal workforce …

The New KPI CIOs and CFOs Need to Benchmark: Cost Per Support Transaction (CPST)

February 2, 2026

Most organizations still measure wireless support costs the wrong way. Per-device pricing feels logical. It’s simple, predictable, and easy to budget. But it no longer reflects reality. …

Why More Companies Are Working with Carrier-Agnostic Wireless Agents

January 19, 2026

Why More Companies Are Working with Carrier-Agnostic Wireless Agents Wireless carriers are fundamentally changing how they sell and support business customers. Dedicated account teams are shrinking, support …

Why Wireless Support Needs a Usage-Based “Pay for Service” Model

January 14, 2026

Why Wireless Support Needs a Usage-Based “Pay for Service” Model Most organizations manage wireless support one of three ways: A SaaS-based wireless or mobility management platform An …

Pay-for-Performance Wireless Support

June 26, 2024

Pay-for-Performance Wireless Support

Wireless Taxes Bite Consumer Bills

December 27, 2019

CNN Money recently discussed how wireless taxes are taking sometimes 35% of consumer cell phone bills. If your enterprise does not have a strategy for addressing tax …

Ericsson in November: 5G Rollout Continues

December 1, 2019

In the latest Ericsson Mobility Report, one trend stands out: mobile users cannot get enough data. Mobile data usage has grown 68% from Q3’18 to Q3’19. As …

Ericsson Mobility Report Shows Rapid 5G Adoption

June 13, 2019

Ericsson has released their latest study on mobility, and their results show that users want their data…now! 5G uptake is exceeding expectations. Read more here: https://www.ericsson.com/en/press-releases/2019/6/ericsson-mobility-report-5g-uptake-even-faster-than-expected

5G is Here…What’s it going to cost?

March 19, 2019

RCR Wireless News has the latest details on what 5G is going to cost, and it looks like it will be competitive with current unlimited plan costs.